Help Desk

Why do we ask this

Why do we ask these questions?

We ask a number of questions when you are submitting a review and here's why.
Is your claim finalised?If you provide a policy number we can refer your review to the insurer if you allow us to do this.

This gives them the opportunity to respond to...

Would you like us to contact your insurer?

Would you like us to try and contact your insurer?


If you wish we can try and contact your insurer and sometimes this can help in getting them to take notice if you are having a problem. We don't guarantee anything and often we don't get a response but sometimes it has a positive...