What data do we collect
Like most websites we collect information about our visitors in order to help us continually improve the service we offer.
We will only collect personal data when it is provided to us by you during the registration process, which you agree to supply as accurate and keep updated. This may include your name, address, email address and telephone number. We collect as little data as possible and only what we need to make sure we can provide a great service and that this site is not being abused.
We may also use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which is normally stored on your browser.
We also receive and share information with other companies and brands that are part of our group (Group) and work closely with business partners, advertising networks and data analytics providers and may receive information about you from them such as socio-demographic information or information about your likely interests. We may combine this information with other information you have provided or we have collected about you.
We do not knowingly collect or store any personal information about children under the age of 16. If you are under 16 please ask your parent or guardian before you provide any personal information to us.
If you are providing us with another person's information you are confirming that they have given you consent to provide the information to us and that they understand how their information will be used.
How we use your personal information
- to identify you when you contact us;
- providing the products and services and information you have requested from us or another part of our Group to build up a profile of your interests to see if we can offer you more relevant products;
- providing you with information about other products and services we and other members of our Group offer that may be of interest to you;
- delivering relevant advertising to you on websites operated by us or other members of our Group, third parties or in direct communications from us, which may be inferences about your likely interests based on your activity on other Group websites;
- to send you promotional information by e-mail;
- for statistical analysis, including automated techniques and to analyse our business;
- to enable our advisors, agents and sub-contractors to conduct our business;
- to enable you to share our content with others. For example by using a 'share this' feature on our sites;
- for fraud prevention;
- if required or compelled to do so by law.
We may use the personal information you provide to pre-populate fields to make it easier for you to use the website when making return visits. If you do not want us to use your personal information in this way please let us know by using the Contact Us form on this website. We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation.
Legal basis for processing
It is necessary for us to process your personal information in order to arrange, conclude or administer a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
Where you have consented to us using your personal information for this purpose (for example, when you subscribe, sign-up or create an email alert). You can withdraw your consent at any time from your member area by updating your marketing preferences.
It is in our legitimate interests to use your personal information to administer, operate and improve or promote our products and services, identify fraud or abuse or to protect our business. We may also process your personal information when it is in the legitimate interests of another member of our Group.
Where it is necessary for us or another member of our Group to comply with a legal obligation.
Sharing your personal information
We share IT infrastructure with other members of our Group, and may share your personal information with them to help store your data efficiently and securely. Other Group members may access your personal information to help provide you with services that you request from them and to provide you with relevant recommendations of other services and products. These recommendations may use inferences about your interests based on your activity on our website and on other websites.
We may also share your personal information with third parties in the following ways:
We provide your personal information to the brokers and suppliers whose products and services are listed on our website to help you find and buy their products and services. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your transaction.
We use some third parties to perform searches on our websites for quotes. They will use your personal information in accordance with their own privacy policies.
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.
We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect our rights, property or safety. This includes sharing personal information with other organisations for fraud prevention purposes.
Cookies and web beacons
Web beacons are similar to cookies and help to deliver a good online experience. A web beacon is a small picture file that keeps track of a users navigation through a website. They are sometimes called 'tags', and are usually used by websites that use third-party traffic monitoring and tracking services, like web analytics. Beacons can be used together with cookies to gain an understanding of how a user will navigate through a website.
You can find out more about Cookies and Beacons by visiting the All About Cookies
Keeping your personal information secure
Keeping your information secure is important to us. We store and process your personal information in accordance with Data Protection legislation however sometimes for operational reasons the personal information we collect may be transferred to and stored in countries outside of the European Economic Area (EEA). Your information may also be processed by some of our service providers which operate outside the EEA. Where this happens we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country. By submitting your personal information, you agree to this transfer, storing or processing. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Transmission of information over the internet is not always completely secure. We will use our best endeavours to protect your personal information during transmission but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use security features and procedures that aim to prevent unauthorised access. For example this site is protected by 256bit encryption; you can click on the green padlock in the address bar of your browser to get more information.
We will not sell your personal information under any cirumstances.
How long do we keep your personal information
Links to other third party websites
How we use your personal information to contact you
We primarily use email to keep in touch with you about the products and services you have shown an interest in. We also send you marketing emails in order to let you know about related services, practical information and articles we publish, as well as potential savings you could make using some of the products and services we feature.
If you don't want to receive marketing emails, you can update your preferences or unsubscribe from them using the link at the bottom of each email we send. You can also log in into your member area and update your marketing options on the subscriptions page. If you unsubscribe we will not continue to email you with marketing news and offers.
You have the following rights:
- Right to access: the right to request copies of your personal information from us.
- Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete.
- Right to erase: the right to request that we delete or remove your personal information from our systems.
- Right to restrict our use of your information: the right to stop us from using your personal information or limit the way in which we can use it.
- Right to data portability: the right to request that we move, copy or transfer your personal information.
- Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfill all requests.
How to contact us