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Slice
Takes about: 2 Minutes
Add your review here
Please answer all questions genuinely to the best of your knowledge
1
What type of policy are you telling us about?
Home Insurance
2
Are you giving an overall good review or bad review?
3
Is your claim finalised or still ongoing?
Finalised
Ongoing
Share your claim experience
1
Were you able to submit your claim online?
Yes
No
2
How important is it for you to be able to submit a claim online?
NOT IMPORTANT AT ALL
VERY IMPORTANT
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10
3
How easy was it to contact your insurer about your claim?
REALLY DIFFICULT
VERY EASY
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9
10
4
How quickly did your insurer start looking into your claim?
Within 1 hour
Same day
Within
2 days
Within
3 days
Within
a week
A week
or more
5
Do you feel you were updated on your claim progress enough?
NOT AT ALL
YES TOTALLY
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10
6
How helpful was (were) your claims handler(s)
NOT AT ALL HELPFUL
VERY HELPFUL
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10
The outcome of your claim
1
Was your claim agreed or rejected?
Agreed
Rejected
On balance do you feel the rejection was fair or unfair?
Fair
Unfair
2
How satisfied were you with the outcome of your claim?
NOT AT ALL
VERY SATISFIED
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4
5
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8
9
10
3
Did you receive a payout?
Yes
No
4
How long did it take to receive your payout (from the claim being finalised)?
Within 1 hour
Same day
Within
2 days
Within
3 days
Within
a week
A week
or more
Your overall rating
1
How would you rate your overall claim experience?
Rate your experience from one to 5 stars. 5 being the best
1
2
3
4
5
2
How likely are you to recommend your insurer to friends and family based on your claim experience?
HIGHLY UNLIKELY
VERY LIKELY
1
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9
10
Have your say
Sum up your review with a short title
Policy / Claim number
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