Hastings Review

Add your review here

Please answer all questions genuinely to the best of your knowledge

1

What type of policy are you telling us about?

2

Are you giving an overall good review or bad review?

3

Is your claim finalised or still ongoing?

Finalised Ongoing

Share your claim experience

1

Were you able to submit your claim online?

Yes No

2

How important is it for you to be able to submit a claim online?

NOT IMPORTANT AT ALL

VERY IMPORTANT

3

How easy was it to contact your insurer about your claim?

REALLY DIFFICULT

VERY EASY

4

How quickly did your insurer start looking into your claim?

5

Do you feel you were updated on your claim progress enough?

NOT AT ALL

YES TOTALLY

6

How helpful was (were) your claims handler(s)

NOT AT ALL HELPFUL

VERY HELPFUL

The outcome of your claim

1

Was your claim agreed or rejected?

Agreed Rejected

2

How satisfied were you with the outcome of your claim?

NOT AT ALL

VERY SATISFIED

3

Did you receive a payout?

Yes No

Your overall rating

1

How would you rate your overall claim experience?
_{Rate your experience from one to 5 stars. 5 being the best}

2

How likely are you to recommend your insurer to friends and family based on your claim experience?

HIGHLY UNLIKELY

VERY LIKELY

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