Excellent
44%
Very Good
38%
Fair
8%
Moderate
0%
Poor
10%

Overall Claim Score:

Very Good 8/10
Excellent
4
Very Good
9
Fair
2
Moderate
0
Poor
1

Home Insurance Claim Score:

8.8/10

Direct Line Home Insurance Reviews


Orcha T
1
4 months ago

Great coverage and service

Offered me great affordable coverage and responded swiftly to my concerns. Very happy.


Cheto S
1
4 months ago

Great service

Really great service. They are amazing and trustworthy,work fast.


Sasha7
1
4 months ago

Fine but a lot of phone work needed to settle bathroom claim


Reagan H
1
4 months ago

Pretty straight forward to report and payout, foolproof enough in my opinion! I’d recommend

Excellent
20
Very Good
13
Fair
3
Moderate
0
Poor
4

Motor Insurance Claim Score:

9.2/10

Direct Line Motor Insurance Reviews


Connachie
2
4 months ago

Easy and no fuss

When a lorry hit our parked (5 day old) car, and sc****d the wing and mirror, I wasn’t best pleased that they tried to drive off - oblivious to the fact my husband, baby and myself were in the car until I lay on the horn. Direct line were fantastic and took over contacting the company to arrange their insurance to cover my costs. The arranged for a replacement car while my car was getting repaired and even delivered it to my street so I wouldn’t be inconvenienced trying to get to work. They arranged pick up and return of my car too and all was done in 5 days.


Lossa M
1
4 months ago

Very quick and easy

I found my claim was easy to deal with and sorted in less time than I thought am pleased with results and how quick was dealt with and how quick I received my pay out


Reviewer
0
Verified
Review
7 months ago

Awful staff rude

After a claim that wasn’t fault I rang the insurer the lady was very rude not understanding and very condescending about my havin points in my licence.
Although the car was repaired to my satisfaction, I would not insure with them again. Very dissatisfied with the service and staff.


Hope G
0
4 months ago

Brilliant to work with

Brilliant overall

Excellent
2
Very Good
1
Fair
0
Moderate
0
Poor
1

Pet Insurance Claim Score:

7/10

Direct Line Pet Insurance Reviews


Diane L
1
4 months ago

Fantastic customer service

Fast easy service to use..great communication too


Lea
1
4 months ago

Excellent service

Excellent


Andrew S
1
4 months ago

I've had no problems whatsoever and would happily recommend Directline for pet insurance.


Reviewer
4 months ago

No user comment was provided for this review

Excellent
0
Very Good
0
Fair
0
Moderate
0
Poor
0

Travel Insurance Claim Score:

0/10

Direct Line Travel Insurance Reviews


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