Offered me great affordable coverage and responded swiftly to my concerns. Very happy.

Really great service. They are amazing and trustworthy,work fast.

Fine but a lot of phone work needed to settle bathroom claim

Pretty straight forward to report and payout, foolproof enough in my opinion! I’d recommend

When a lorry hit our parked (5 day old) car, and sc****d the wing and mirror, I wasn’t best pleased that they tried to drive off - oblivious to the fact my husband, baby and myself were in the car until I lay on the horn. Direct line were fantastic and took over contacting the company to arrange their insurance to cover my costs. The arranged for a replacement car while my car was getting repaired and even delivered it to my street so I wouldn’t be inconvenienced trying to get to work. They arranged pick up and return of my car too and all was done in 5 days.

I found my claim was easy to deal with and sorted in less time than I thought am pleased with results and how quick was dealt with and how quick I received my pay out

After a claim that wasn’t fault I rang the insurer the lady was very rude not understanding and very condescending about my havin points in my licence.
Although the car was repaired to my satisfaction, I would not insure with them again. Very dissatisfied with the service and staff.

Brilliant overall

Fast easy service to use..great communication too

Excellent

I've had no problems whatsoever and would happily recommend Directline for pet insurance.

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